Refund policy

REFUND AND RETURN POLICY

INTERNATIONAL CLIENTS - IMPORT DUTIES & TAXES

Import duties and taxes are not included in your purchase price and will be charged separately by the shipping carrier (DHL, EMS, FedEx). If you refuse to pay import duties, your order will be returned to us. According to carrier policies, return shipping fees and handling charges will be deducted from your refund or charged to your account. DIMASH2 is not responsible for these additional costs incurred by the carrier.

RETURNS & EXCHANGES

You have 2 days from receiving your order to contact our customer service team (hello@dimash.jp) to initiate a return or exchange. Once approved, the item must be returned within 14 days.

Since many items sourced from Japan are pre-owned, vintage, or archive pieces, please carefully review all item descriptions and photographs before purchase. All items are sold as described. We guarantee the authenticity of every item. If any item is found to be inauthentic, you will receive a full refund.

RETURN SHIPPING

Customers are responsible for return shipping costs. We will provide a prepaid shipping label when applicable. If you arrange your own shipping, you are responsible for tracking and any loss or damage during transit. International buyers must ensure customs declarations are accurate for returns.

NO RETURNS ON SALE ITEMS - These are considered final sale.

ORDER CANCELLATION

Cancellations can only be made before the item is dispatched. Cancelled orders receive store credit instead of cash refunds.

AUTHENTICITY GUARANTEE

Every item sold through DIMASH2 is authenticated by our in-house experts. If an item is determined to be inauthentic, you are eligible for a full refund regardless of the return window.