Help AND SUPPORT
Contact Us
Have a question about a request, shipping, or anything else? We're happy to help. Reach out directly and we'll typically reply within a few hours.
Response Time
Japan Standard Time (JST, UTC+9). Replies are sent Mon–Sat.
Frequently Asked Questions
How long does it take to get a quote?
Response times may vary, but we typically respond within 24 hours with availability confirmation and a detailed quote. For items listed on active marketplaces, we often respond the same day.
Do I have to pay before you confirm the item is available?
No. Nothing is purchased until you review and approve the invoice. Payment is only collected after you confirm the quote.
What payment methods do you accept?
We typically accept payments via secure payment link (major debit and credit cards). Bank transfer may be available upon request.
Can you ship worldwide?
Yes. We ship to most countries using tracked international couriers (EMS, DHL, FedEx). Shipping cost is included in your quote.
What if the item sells before you can purchase it?
If an item sells before we secure it, we will notify you immediately. You owe nothing and we will help you find an alternative if requested.
Can you verify condition and authenticity?
Yes. We verify condition, communicate with sellers, and can arrange third-party authentication for luxury items on request.
What categories do you cover?
Archive, vintage, and luxury items from Japan's secondary market, including designer pieces, garments, and contemporary fashion.
Ready to place a request?
Request an Item